Ok, as you can tell this is NOT written by me but one of the fine folks here AT LTOL. Little dry for me but, it does get the point across about spam. Enjoy!!

Title "Why Am I Not Receiving Email from My Friends?"


Occasionally, we receive a support call from a customer who is not receiving email from a friend of theirs. We know how frustrating that can be and wanted to explain a little about why that happens.


Like most email providers, LTOL works hard to protect our customers from spam. We have adopted spam blocking practices that are shared by other ISPs such as MSN, AOL and Earthlink.


1.) We expect email servers to identify themselves properly.
You can imagine that an email provider is like a delivery service. Imagine that an email server is like FedEx or UPS. If they showed up for a delivery, you'd expect them to be in uniform, have a marked truck and proper ID. If your friend is using an email server that doesn't identify themselves according to industry standards, their email will be blocked.


2.) We reject email that is infected.
If email from your friend is infected with a virus or we are unable to scan it to see if it is infected, we reject it. We don't want your computer to become infected and turn into a spam zombie and send out infected email to other people!


3.) We reject email that is too big.
Our limit for an individual email is 40MB. That's quite big. It is roughly equivalent to 40 pictures from a digital camera. If you need to receive email larger than 40MB please contact us for alternative solutions.


4.) We reject email from known spam sources.
Many times, an email server is used by spammers to send out spam. When this happens, that email server gets blocked and we do not accept email from anyone on that server. If your friend uses one of these blocked servers, their email will not get through.


If you believe that you haven't received email that was sent to you, check your web mail spam filter. Go to our web page, www.ltol.com, select Web Mail from the menu on the top right hand side. Enter your email address and password. On the left side of the web mail page, click on the spam folder. If you find an email there that you'd like, click on Allow Sender to ensure that email from that person will always get through.


Call us if you'd like some help. Add a comment if you have a thought or question you'd like to share. Thank you for your business.