Images in Webmail

In addition to blocking a whole lot of spam, the new mail server has security features which help protect our customers from viruses, spyware and other threats. One of these threats is linked images within email. An email is constructed with images that are linked to external websites and when you read the email, it is as if you visited that website. They can then track your IP address, what kind of mail server you use and other personal information -- all by simply sending you an email with images.

Email clients like Outlook, MacMail or Thunderbird have protection against this ploy. When you receive an email with embedded photos, those products ask if you want to Load Images and you have to explicitly allow images to be displayed. LTOL webmail also has this protection.

If you'd like to view these images in webmail, you'll need to change some configuration options in webmail. From Options, select Display Properties. Make sure both of the following options are turned on:

Show HTML version by default (Yes)
Display Attached Images with Message (Yes)

Then, when you receive an email, you may see a warning "Image Removed for Security Purposes". If the email is from a trusted source and you want to see the pictures, click "View Unsafe Images" at the bottom of the email. You'll be able to see all the images inline within your email in this way.

Give us a call if you have any questions about this option.